UK industry pushes back on the ISO 9000 establishment

In the spring of 2004, Iain McIvor, Head of Operational Performance Support at Orange PCS, issued this statement:

"The Improvement Team at Orange in the UK have long believed that ISO 9000 and the mechanisms currently associated with those standards are not wholly effective in meeting the needs of user organisations.

"Therefore, back in October 2003 along with the BSI Management Systems part of the British Standard Institution supported by the Business Improvement Network, we ran workshops where many UK businesses, quality industry consultants and certification bodies were represented to gather views on how things could be improved.

"The areas that emerged where we felt improvement could occur were:

1 Finding ways for more effective user voices in decision making about the creation of any successors to the ISO 9000:2000 standards or indeed if such revisions are needed.

2 Downplaying the emphasis on a small subset of the standards i.e. the twelve pages of ISO 9001 that organisations are assessed against as opposed to a balanced use of the full ISO 9000 body of knowledge.

3 Encouraging differentiated benefits from internal and third party assessments.

4 Creating 'road maps' enabling & encouraging organisations to consider migration to more sophisticated models where they see benefit in their unique circumstances.

5 Examining the value of the present external certification process and investigating possible alternatives.

"The points above are indicative rather than comprehensive and would be an opening point for discussions Our intention is to create a group of like minded user organisations to facilitate a 'full & frank' dialogue to determine the actions needed to improve the ISO 9000 situation.

"In addition, we will be encouraging participation from the "establishment" i.e. organisations such as ISO, TC176 and IAF, accreditation bodies such as UKAS, IRCA, ASCB(E), quality associations such as EFQM, IQA, BQF, EOQ and certification bodies such as BSI Management Systems.

"If, in principle, you believe the current ISO 9000 situation could be improved, and are motivated to invest time, money and 'sweat' to contribute to this group, then we'd like to hear from you now. We plan to hold an initial participative event on April 21 2004 in Birmingham, UK".

More on this initiative soon!

UK industry pushes back on the ISO 9000 establishment
In the spring of 2004, Iain McIvor, Head of Operational Performance Support at Orange PCS, issued this statement: "The Improvement Team at Orange in the UK have long believed that ISO 9000 and the mechanisms currently associated with those standards are not wholly effective in meeting the needs of user organisations. "Therefore, back in October 2003 along with the BSI Management Systems part of the British Standard Institution supported by the Business Improvement Network, we ran workshops where many UK businesses, quality industry consultants and certification bodies were represented to gather views on how things could be improved. "The areas that emerged where we felt improvement could occur were: 1 Finding ways for more effective user voices in decision making about the creation of any successors to the ISO 9000:2000 standards or indeed if such revisions are needed. 2 Downplaying the emphasis on a small subset of the standards i.e. the twelve pages of ISO 9001 that organisations are assessed against as opposed to a balanced use of the full ISO 9000 body of knowledge. 3 Encouraging differentiated benefits from internal and third party assessments. 4 Creating 'road maps' enabling & encouraging organisations to consider migration to more sophisticated models where they see benefit in their unique circumstances. 5 Examining the value of the present external certification process and investigating possible alternatives. "The points above are indicative rather than comprehensive and would be an opening point for discussions Our intention is to create a group of like minded user organisations to facilitate a 'full & frank' dialogue to determine the actions needed to improve the ISO 9000 situation. "In addition, we will be encouraging participation from the "establishment" i.e. organisations such as ISO, TC176 and IAF, accreditation bodies such as UKAS, IRCA, ASCB(E), quality associations such as EFQM, IQA, BQF, EOQ and certification bodies such as BSI Management Systems. "If, in principle, you believe the current ISO 9000 situation could be improved, and are motivated to invest time, money and 'sweat' to contribute to this group, then we'd like to hear from you now. We plan to hold an initial participative event on April 21 2004 in Birmingham, UK". More on this initiative soon!
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