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Description |
The purpose of this event is to investigate ways and means of making ISO 9000, and the associated certification mechanisms, more effective in meeting the needs of the organisations that use it. The management of Orange in the UK have long believed that ISO 9000, and the mechanisms currently associated with those standards, are not wholly effective in meeting the needs of user organisations. The company is committed to improve the situation. Specifically Orange wants to forge better relationships between the ISO 9000 supply side (ISO, TC176, IAF, accreditation bodies, certification bodies, quality associations, trainers and consultants) and the demand side, represented by a wide cross section of private and public sector organisations. Do you, or others in your organisation or network, share Orange's passion and commitment to this cause (no matter if you are from the supply side or the demand side)? If so, that is the only qualification needed to be part of this free event and to begin the process of defining and implementing the necessary improvements. Our intention is to bring together a group of people who are united in caring about the future of ISO 9000. This is not to say those taking part will be expected to have similar views - far from it! There will be a wide cross-section of 'user' organisations present, along with people from the 'supply' side who write and certify against the standards, and who train and consult with users, for example. So we can expect widely differing opinions to be expressed. The good news is that the process we will use to run the gathering will not only allow for differences, it will positively encourage and support such discussions. There will be no formal presentations and no pre-set agenda - in fact, you and the other participants will decide on the agenda for the day. After a very brief welcome by Orange, we will kick off with a session that describes the process we will follow. And, towards the end of the day, we will come back together to share key ideas and you will leave with a written record of the proceedings. But, for the bulk of the day, you will be addressing, with like-minded groups, the topics about which you really care - any topics that address the question "How can we work together to make ISO 9000 more effective for the organisations that use it?". Be prepared to be surprised at what we will achieve together! |
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Open Space facilitator |
Jim Wade, The Business Improvement Network |
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Timing |
Registration is at 09.30 for a start at 10.00, but you are encouraged to arrive as early as 8.00 for informal networking. Finish at 16.30.
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| Date |
Wednesday 21 April 2004
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| Venue |
Hosted by Orange at the Hilton Metropole, National Exhibition Centre, Birmingham.
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| Investment |
This event is funded by Orange and is free to participants. |
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| Reservations |
Simply send us an
email, phone
0118 987 5120 or fax 0118 987 2683. Note: unless you have participated in The Business Improvement Network before (or you have already registered at this site) be sure to include your phone number in any message! |
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